Blank Customizer with DW Focus

qgeek
asked 9 years ago

We are using DW Focus 1.0.8 and recently upgraded to WordPress 4.6.1. After the upgrade, if we go into the Customizer (for the Theme), the preview area is blank and the only left-hand option available is the Widget. The DW Focus is also gone from the left-hand menu of the dashboard.
If we install the latest DW Focus 1.3.2 theme, that one seems to work just fine in the Customizer and the DW Focus option appears in the left-hand menu. However, then all of the layout settings are gone (as far as which menus / widgets / etc. should appear in the home, footer, etc).
Is there any fix we can apply to the 1.0.8 theme so that it will work with WordPress 4.6.1 or a way of somehow retaining / pulling across the layout settings so that we can more easily jump to 1.3.2 and not start from scratch?

Thanks!

1 Answers

DominicStaff
answered 9 years ago

At the moment, the DW Focus 1.0.8 does not compatible with the latest version of the WordPress, you need update the theme to 1.3.2. In your case, If you does not customize the version 1.0.8, you can send me username & password of your site, I will help you update and configure the theme.
However, if you have customized the old version, please let me know detail about the section, positions that you did it.